Sorry Your Username and Password Are Not Recognized Please Try Again
What to consider when the system thinks otherwise.
If your password won't piece of work and your secret questions are dissimilar, it'southward pretty articulate what's happened and what you demand to do.
Hi, my password has been the same for the last 10 years and suddenly I get a message that says countersign incorrect, what the hell? Afterward a few attempts, it blocked all attempts and the question it asks is not what I filled in when I signed up. Information technology asks me for my first dog'southward name and I know that I did not fill that in. What do I do, do I but go to Gmail as most of my friends did when Hotmail started with their nonsense?!
I hear this 1 frequently: "I know my password is correct and yet it doesn't work."
This isn't "nonsense" at all. What you call up is your password isn't your password.
It's pretty articulate what's happened, then I'll refer you to a number of my previous articles that might apply.
But my password is right!
If you're absolutely sure you're entering the right password and username and your countersign withal is not accustomed, then it'due south no longer the right password. Somehow the countersign was changed — most likely by someone else. You lot demand to care for it as a hacked account and attempt to regain access. Then you demand to secure your business relationship to make certain this doesn't happen once again.
First, the obvious
Please don't be offended — merely have the time to brand sure that y'all're typing in the password you think you are. Perhaps blazon it into Notepad so you can run across information technology, and so copy/paste it into the password field of the site or app.
CAPS LOCK is your enemy hither, and it'due south common to hear back from people who are somewhat embarrassed that information technology was the problem.
Also, please confirm that you're typing the username or email address in properly. For example, if yous type in the wrong email address as the user name, your correct password will non be the right password for some other (or non-existent) account.
It's (probably) a hack
If your typing is authentic and your user name is right, the near likely scenario is that your account has been hacked.
Someone guessed or otherwise got your password and then inverse it. Having done so, they also changed the recovery information — like your kickoff domestic dog's name — associated with your account.
The password you're convinced is right is no longer the password to your account.
Hotmail (or Outlook.com, these days) is doing exactly the right affair: information technology's telling y'all your password is wrong because your password is wrong.
What to do next
Your business relationship is no longer your business relationship. Your next step is to attempt to recover it. E-mail Hacked? 7 Things You Need to Practise At present covers the steps you need to take equally soon as possible.
Ane of the more than important points from that article is reiterated in Is Irresolute My Password Enough? The answer is no. Particularly since you've apparently had your recovery information inverse, if you do regain access to your account, yous need to review absolutely everything almost information technology.
While I don't have high hopes, if you're having problem, you can try reaching out to Microsoft's Outlook.com customer service. How Do I Contact Outlook.com Customer Service? discusses your options.
And, for the record, I cannot help you straight. Would You Please Recover My Password? My Account Has Been Hacked or I've Forgotten Information technology explains why, and reiterates what you demand to practice instead.
Prevention
Once y'all've either recovered your account or created a new one, focus on keeping this from happening once more.
12 Steps to Continue from Getting Your Account Hacked has an important and complete list of steps you need to take to forestall account loss.
Internet Safety: 7 Steps to Keeping Your Computer Safe on the Internet includes a more than global listing of steps to take to keep yourself safety online.
I will say that the fact you lot used the same countersign for 10 years probably didn't help. That tin can make it easier for a hacker. Particularly if you utilise the same password on other accounts (very bad thought), now would exist the time to alter it everywhere else also.
Do this
First by doing everything you can to prevent this from happening once again. Having your email business relationship hacked is a pain, and can event in quite a chip of inconvenience and data loss.
Then, consider using a different business relationship with better support options. You get what you pay for with free services, particularly when information technology comes to customer service and business relationship recovery. Are Free E-mail Services Worth It? discusses the risks you lot run when using free services.
Finally, subscribe to Confident Computing, my weekly newsletter, for more tips and advice to keep your accounts and everything else secure. Less frustration and more than confidence, solutions, answers, and tips in your inbox every calendar week.
Podcast audio
Source: https://askleo.com/my-password-is-right/
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